
Email us at or write to Consumer Champions, Money, The Guardian, 90 York Way, London N1 9GU. We welcome letters but cannot reply individually.

You’ve learned the hard way about what it means to “own” a book and music download, and would rather use the cash to buy the real thing. But to get you up and running again, it has sent you a £100 gift card and an additional £25 to replace the credit on your old account. Unfortunately, Amazon was unable to restore your account and its associated data. There was a time lag between the two events, so you were able to continue placing orders on the site. Before it was removed it said arriving the item was a gtx 770 used 100 1 left in stock so I bought it then it was gone I checked 'your orders' it wasnt there I tried to find it on Amazon via search didnt find it I want to know what happened to it and if.

However, when you closed your account on this Marketplace that had a different login, closing an account on one Marketplace closes that same account globally. Sometimes the package tracking can be inaccurate, packages can disappear somewhere and reappear elsewhere, hold on, it will come. A item in my orders that has not arrived yet has disappeared from my orders. The retailer was more helpful when I got in touch, and it turns out the problem stemmed from the fact that you closed your account on in October when you were notified of the security breach. Losing access to your Amazon account and purchased media for over a decade was a shock.

If you have had recent late payments, this can impact your ability to shop with us. What has your recent order history been like?Īfterpay is passionate about ensuring that our customers use our service responsibly. After the 6 weeks have passed, you may be able to spend more with us. Depending on how many orders you have placed, you may need to allow some time before you attempt to shop with us again.Whilst this is not a guarantee that your order will be approved, it is still a good starting point. Try lowering your order amount if you are shopping with us for the first time.This is to ensure that we are upholding our commitment to responsible spending. Our restrictions are tighter when you first get started. If you have had your account for less than 6 weeks, we may limit you to a smaller number of purchases.

There are a few different reasons as to why your order could be declined.
